The following rates apply to all forms of work performed. If a large project is required, we will provide a fixed price if possible, and if not, then an agreed rate will be quoted.
General - Ad Hoc
Developer / Consultant
"General - Ad Hoc" means that you have no contracts in place, and simply want to pay as you go.
Pre-Paid Service Packs
20 Hour Service Pack
- ($200 / hour)
30 Hour Service Pack
- ($190 / hour)
60 Hour Service Pack
- ($180 / hour) Best value
"Pre-Paid Service Pack" means purchasing X number of hours in advance, and then drawing down those hours on ANY task you like. e.g. Training, New Reports, other customisations, Legacy ERP Consulting etc. Service Packs cover both Developers and Senior Consultants. MSI will allocate resources as required at the same flat rate.
"Large Project" means a project that is estimated at being more than 120 hours. The type of project typically would be quoted as a single fixed price, with a 50% deposit with order, 25% on delivery for User Acceptance testing and the final 25% on projet delivered. Jobs that you would expect to find in this category would be a large customised portal, new and extensive customisations within your Legacy ERP etc.
We offer a unique form of support contract - offiering the customer excellent value for money along with peace of mind.
Our support structure is arranged as a monthly payment in advance, based on a matrix of the number of concurent users. "Support" covers all forms of software related "Server Outage" and other factors that may mean your system is down or partially unavailable. You are covered for software bugs in any customisation that has been delivered and paid for. The real value is where you receive a given number of hours per month included in the support fee that may be used for ANY purpose you see fit. e.g. A new report, or any other form of customisation, training, attending to a hardware issue etc. Basically, our support contract is like a hybride Service Pack. It's an ongoing fee that covers you for all your normal support related requirements, whilst including added value with service pack hours as a bonus. Monthly included hours are not rolled over the the next month, so it actually makes sence to keep improving your system by using the hours for enhancements. It's also nice to know that you have a one stop shop when it comes to any issue that may crop up. e.g. You have a new accounts person who requires training on the GL - simple - call is in for training, no extra charges. You have a new server that you need intalled with software and commissioning over the weekend. Just book us in to do the work - no extra charge. Depending on the size of your site (and therefore the support monthly fee), the number of hours included will vary - however, there are usually plenty within the month to cover most tasks. If you find that you run out of alloted hours during the month, we can either stop working on the task until the new month, or, you simply buy a service pack to top up your hours.